FAQ

All in-stock items ship within 2 business days. You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.

Carrier delivery times go into effect once your order has shipped.

In-stock items ship within 2 business days. Carrier delivery times go into effect once your order has shipped.

• United States - USPS - 5-10 business days once shipped
• Canada - Canadian Post - 7-12 business days once shipped
• European Union - Tracked Airmail Service - 3-8 business days once shipped
• All Other Countries Worldwide - Tracked Airmail Service - 5-20 business days once shipped

You will receive a shipping confirmation email with tracking when your order ships.

You will receive a shipping confirmation email with tracking when your order ships.

By using the tracking number provided you'll be able to check the status of your package at any global tracking site including: 17track.net, USPS, Royal Mail, Canadian Post and many other country specific tracking services. 

Additionally, you can track your order by logging into your account.

We ship the goods from our EU warehouses based in Netherlands (Rotterdam) or Lithuania (Klaipeda). Choosing the shipping location depends on goods availability and the delivery timing - we strive to select the most efficient location to fulfil your order.

If your tracking information shows that your package was delivered, but you can't find it:  

1. Verify the order was placed with the correct address by checking your order or shipping confirmation emails.  
2. Wait for the full estimated shipping time frame to pass. Packages may show as delivered for up to 2 business days prior to actual arrival.  
3. Contact our Customer Care team if you are still unable to locate your package.