Frequently Asked Questions
Returns & Refunds
If you aren't completely happy with your purchase, we accept returns of merchandise in new condition within 45 days of purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse torn or damaged merchandise. Unfortunately, we cannot accept returns on non-returnable items.
The refund for your return will be made via the same payment method you used for your purchase.
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.
If you still do not receive your refund within 14 days of receiving confirmation of your return from us, please contact your bank or credit card company.
You can return one or more items up to 30 days after the delivery date of your order.
Eligible items must be returned in new condition, in the state you received them.
To ship your return back to us, start here.