Returns & Refunds Policy

Returns Policy

A product purchased from DiagnoStore may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mis-pick or misinformation (this must be reported within 4 days of receiving the product/s)

Items returned to DiagnoStore for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

  • Goods must be returned as sold i.e. in the original packaging and in resalable condition. 
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.
  • Failure to meet the above criteria may result in the return being rejected.
  • Please note you must organize the return of the items at your expense unless the item is faulty or incorrect due to an error by DiagnoStore (in this instance your item will either be collected, or postage will be refunded). This is at the discretion of DiagnoStore and cannot be requested.
  • For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organize a repair or replacement or in some instances ask you to liaise with the manufacturer directly.
  • If a replacement is requested a member of the Returns team will liaise with you directly to arrange for the item to be sent.
  • In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.
  • When an item becomes faulty more than 30 days after purchase, please contact the DiagnoStore sales team for advice.

Refunds Policy

Processing Time. Regardless the method you used to pay, we submit the refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account.

Payment Reversals. In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred. If you do not see the refund after 10 business days and you are still seeing the original charge on your bank statement, you should reach out to your bank for more information.

If there is any further difficulty in processing the refund, please contact us for support.

Refunds Policy

Processing Time. Regardless the method you used to pay, we submit the refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account.

Payment Reversals. In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred. If you do not see the refund after 10 business days and you are still seeing the original charge on your bank statement, you should reach out to your bank for more information.

If there is any further difficulty in processing the refund, please contact us for support.